Every company experiences turnover, but some organizations are much more impacted than others. Turnover varies by industry and region of the country, but the Society for Human Resource Management’s 2016 Human Capital Benchmarking Report cited the average overall annual rate at 19 percent.
If yours is notably higher, something needs to change. The best way to battle turnover is to understand why employees keep leaving, so get on the same page as your team. When you know what’s causing people to run for the door, you can make changes that will entice them to stay put.
3 Ways to Find Out Why Employees Keep Quitting
Give Employee Satisfaction Surveys
Learn the pluses and minuses of working for your company by conducting employee satisfaction surveys on an annual or biannual basis. Get staffers’ thoughts and opinions on everything from compensation to company culture to gain a well-rounded look at where your company stands. Keep all responses anonymous to help people feel comfortable providing genuine feedback. Use the results to spot areas for improvement and make changes for the better.
Conduct Exit Interviews
Before every departing employee walks out the door, have them complete an exit interview. This task should be completed by HR or a manager from another department so the person doesn’t hesitate to share their true feelings. Ask questions that will garner constructive feedback, such as “What caused you to look for work at another company?” and “What skills do you think the next person in the job needs?” Employees on their way out have nothing to lose, so exit interviews are a savvy way to gather valuable intel.
Open Your Eyes and Ears
Get in touch with your team by spending more time around them, instead of staying holed up in your corner office. This will help you learn more about employees, and gain a sense of what it’s like to have their jobs. For example, you might find out that most people have to work two jobs, because their salaries aren’t enough to make ends meet. When you’re in the know, high levels of turnover are no longer a mystery.
For more than 40 years, the engineering and automotive recruiters at JC Malone have been helping clients like you fill their open positions with top-quality candidates. Whether you need a staff-level professional or a vice president, contact our professional recruiting team at JC Malone today to find the very best person for the job!